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Eaststock Terms and Conditions

The purpose of this site is to provide a simple, convenient and cost-effective online shopping and delivery service to our customers.

In these Terms and Conditions:

  • When we say “Eaststock”, we mean eaststock.com.au, Inc. and any subsidiaries and affiliates of Eaststock (including any that Eaststock may form in the future). At times, we just refer to Eaststock as “we” and “us” – we hope these Terms of Use read better when we do that.
  • When we say “Eaststock Sites”, we mean eaststock.com.au & eastock.com.au, and the other websites and apps operated by Eaststock that link to these Terms and conditions, and include services provided by Eaststock and the content, activities and transactions Eaststock offers or facilitates.
  • When we say “Terms and Conditions”, we mean these Terms and Conditions and the Service Terms (which is defined below), including for example Eaststock Membership Terms, Eaststock Payment Terms, Eaststock Delivery Terms.

IMPORTANT: BY USING THE EASTSTOCK SITES, YOU AGREE TO RESOLVE ALL DISPUTES WITH EASTSTOCK THROUGH BINDING ARBITRATION, NOT IN COURT, AND YOU WAIVE CERTAIN RIGHTS TO PARTICIPATE IN CLASS ACTIONS.

These Terms and Conditions apply to Eaststock and the Eaststock Sites. These Terms and Conditions govern your use of the Eaststock Sites and your relationship with Eaststock in connection with the Eaststock Sites. 

By accessing or otherwise using any of the Eaststock Sites, clicking to accept these Terms and Conditions, or accepting these Terms and Conditions through any other method we specify, you agree to these Terms and Conditions.  If you violate or do not agree to these Terms and Conditions, your access to and other use of the Eaststock Sites is unauthorized.

These Terms and Conditions contain many important points, including important limitations on Eaststock's liability. Eaststock’s services, prices, products, memberships and offers ONLINE cannot be used in our physical EuroFood shop. EuroFood Shop reserves a right to be independent with their terms, conditions and privacy policies.

East Stock Pty Ltd Registered in Australia. ABN 44164745064.
Intellectual Property

Returns and Refunds

If the goods you ordered are not delivered to you within 1 week, Eaststock will provide a full refund upon request, unless we have informed you at the time of your purchase of a specific delivery date beyond that time.

You have the right to cancel an order up to the point the order is sent to us. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

Accuracy and Completeness of Information on the Eaststock

Eaststock is designed to be a fast-moving online membership website. Despite our efforts to have accurate information, we can’t guarantee any aspect of any product information on the Eaststock Sites, including product images, product descriptions and specifications and product availability. The information on the Eaststock Sites may be inaccurate, incomplete, out-of-date, unreliable, miscategorized or not helpful.  For example, product information contained on the Eaststock Sites may differ from information contained on the actual product materials.  Before you act on information you have found on the Eaststock Sites, you must independently confirm any facts that are important to your decision.  If you purchase a product that is not as described, your sole remedy is to return it and/or request a refund in accordance with our return/refund policy. There is no opportunity to inspect samples of goods. If you find an error or notice something that doesn't look right, we would greatly appreciate it if you would contact us at av@eaststock.com.au. We appreciate the assistance and apologise for any inconvenience.

Privacy

You consent to the collection, use, disclosure and other handling of information as described in our Privacy Notice.

Use of Materials on the Eaststock Sites

We welcome you to access information on this site for your personal, non-commercial use. However you may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from this site for anything other than personal, non-commercial use. This includes in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of the copyright holder.

All text, graphics, user interfaces, photographs, trademarks, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such content, contained on eaststock.com.au is owned, controlled or licensed by or to eaststock.com.au, and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Eaststock.com.au logo is a trade mark of East Stock Services Pty Ltd.

Feedback and User Submissions

We do not solicit nor wish to receive any confidential or proprietary information from you. If you do send to us by email or otherwise, any communication or material, or if you submit ratings, suggestions, comments or questions or post any other information on this site, you grant East Stock Services non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licenseable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content in any form, media or technology. East Stock takes no responsibility and assumes no liability for any content posted or submitted by you.6.

General Requirements and Prohibitions

You must:

  • Comply with any terms and conditions published by Eaststock on the Eaststock Sites.
  • Be 18 years old, or (if higher) the age of majority in your location, before opening an account on the Membership Sites.
  • Provide only true, accurate, current and complete information about yourself, including during account registration.
  • Keep your account information up-to-date.
  • For each of our Eaststock Sites, use a unique password that never has or will be used anywhere else.
  • Protect the confidentiality of your usernames and passwords. You will be responsible for any and all statements and purchases made, and any other acts or omissions that occur, through your account.
  • Access our Eaststock Sites only from devices that have an up-to-date operating system and up-to-date security software.
  • Notify us of any suspected unauthorized activity, including unauthorized use of your password.

You agree not to do any of the following:

  • Violate any applicable law or legal requirement
  • Engage in fraud or misuse of the Eaststock Sites
  • Engage in conduct that is harmful to our interests or another user
  • Attempt to probe, scan, or test the vulnerability of any Eaststock Sites or breach any security or authentication measures
  • Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, by sending a virus, overloading, flooding, spamming, or mail-bombing the Eaststock Sites
  • Disclose your password or other login credentials to third parties or permit third parties to use them or the Eaststock Sites on your behalf or under your account
  • Permit third parties to observe your logging into the Eaststock Sites or to collect information about the login process
  • Access the Eaststock Sites using a third party's credentials or by concealing your true IP address
  • Access the Eaststock Sites to determine whether a third party holds any type of account or to learn about or verify information about the account
  • Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation
  • Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Eaststock Sites
  • Impersonate or misrepresent your affiliation with any person or entity.
  • Assist or permit any third party to engage in any act or omission that would violate these Terms and Conditions

Limited Liability

We attempt to provide the most up to date information available with regard to pricing and product information however use of this site is at your own risk. The content is provided on an "as-is" and "as available" basis and is believed to be accurate, complete, current and reliable at the date the information was placed on the site and is periodically updated.

Neither East Stock Services nor any of its respective directors, officers, employees, shareholders, assigns, retail partners, agents or nor any party , makes any representation or warranty as to the accuracy, completeness, timeliness, or reliability of the information contained on this site (including in relation to any products or services). To the extent permitted by law, including non-excusable statutory obligations, none of them will be liable or responsible in any way for errors in, or omissions from, the information contained on this site, or that the Site or server that makes it available are free of viruses or other harmful components.

Under no circumstances shall East Stock Services or its directors, officers, agents, employees or contractors have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this Site.

Indemnity

You agree to indemnify and hold East Stock Services and applicable affiliates, officers, directors, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including reasonable solicitors' fees, made by any third party due to or arising out of your breach of this Agreement or the terms and policies it incorporates by reference, or your violation of any law or the rights of a third party.

Placing Orders

After your order is submitted and confirmed, we will send the details of this order in an email. If we are unable to fulfil your order you will receive an email stating that your order has been declined.

Please make sure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address.


Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct address (including postcode), email address and contact telephone number when ordering.

Membership

Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.

Limitations of Use

This site is intended for use by persons located in Australia and we make no representation that any information, materials or functions included in this site are appropriate for use in any other jurisdiction.
By using this Site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or contacting us.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Third Party Sites

This site may contain links to other websites. Those websites are not under the control of East Stock Services nor are we responsible for the practices, content or availability of such websites. A link does not imply endorsement of, sponsorship of, or affiliation with the linked site. We provide the links as a convenience only. If you decide to access linked third party websites, you do so at your own risk, and we will not be held responsible or liable for any loss or damages caused by use of or reliance on any contents, goods or services available on such websites.


You may provide a non-framed link to this Site from any other business or service website but not in any way which gives the impression that we are associated with or have approved such other site, unless expressly agreed to by ourselves in writing.

Unauthorised Use

To use our service you must be over 18 years of age. You may not use the Site for any unlawful or unauthorised purpose, including without limitation: distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice.

Interfering with any other persons use or enjoyment of the Site. Damaging, disabling or impairing the operation of this Site or attempting to gain unauthorised access to this Site or to networks connected to it, through hacking, spoofing or other such similar means.

Consumers:

Once your order has been accepted, this represents an agreement between you (the customer) and EastStock. 


All prices are inclusive of GST and quoted in Australian (AUD) Dollars.
Prices are subject to change without notice and all goods are subject to availability.

Termination

We reserve the right to decline a new registration, terminate your right to link to the site, remove you as a user of this site, and/or prevent any further use if you violate any of the Terms of Use. If we consider there to be a risk of liability us we may take any action deemed necessary to prevent such a liability or loss from occurring.


If we terminate your right to link to the site you must cease linking to the site immediately. Any person who holds a suspended or terminated membership must not order from or re-join this site without our prior written consent. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms.

Please note that we reserve the right and the ability to trace your IP address, and if necessary, contact your ISP in the event of a suspected breach of these Terms of Use.

You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

Content Changes

We reserve the right to change these terms and conditions at any time without notice and you agree to be bound by such changes. Those changes shall be posted on the website.

 

Availability

This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

Whilst we make every reasonable effort to present accurate information on the Web Site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order and/or made payment). Such errors, inaccuracies or omissions may relate to product description, pricing and availability. If, for example, the price or description of a product offered for sale on the Web Site is incorrect due to a technical or administrative error, any agreement arising from any acceptance of such offer will, at Eaststock’s discretion, be void. We also reserve the right to limit quantities (including after you have submitted your order and / or made payment). We apologize for any inconvenience this may cause you.

Delivery

Eaststock.com.au offers the convenience of online ordering, and the most affordable European and International groceries delivered to your home, workplace or Community Partner location for collection.

The shipping fees are automatically calculated based on postal code.

We offer a free local pick up option in VIC (Pick up must be booked 2 days in advance via email: admin@eaststock.com.au)

1. Order your goods & nominate a delivery address or Partner location pick-up address
2. We deliver your goods to your home, office, or Partner location for you to collect after the payment has been received.

3. All orders will be delivered to you by our team member in a refrigerated van.

Please note: At this stage, we only operate in 2 states (VIC & QLD). 

 

Delivery Cost

Delivery is free for orders of $150 or more for SOME POSTAL CODES in VIC & QLD (USE YOUR POSTAL CODE TO CHECK)

Orders of less than $150 but more than $100 will be a subject to an additional delivery fee of $12.99 or higher (for some suburbs delivery can still be free).

Orders of less than $100 will be subject to an additional delivery fee of $24.99 or less

Express service is also available (fees calculated based on your postal code)

A free local pick up can also be used as a delivery method in VIC

Our courier service operates within a radius of 60km in QLD from the Distribution Center in Nerang (My Center Nerang) and 60km in VIC from the Melbourne Distribution Center in Clayton South. If you have any queries about this please contact our Customer Service Support Team .

If you have any difficulties, try to provide alternative delivery instructions in your order to avoid any additional delivery fee.

Delivery Times & Process

Once your order is processed, you will receive a confirmation email about your delivery and your products will be delivered to your home or workplace. If you have any special delivery or access instructions, enter them with your order at the checkout.

Delivery Days are Tuesday, Wednesday, Thursday and Friday.

Tuesday to Friday: 8am - 7pm

Collection Process & Times

Some orders can be picked up at Partner Locations. If there are any special collection instructions for your location, we’ll let you know. Upon collection, someone will be there to greet you and record when you collected your order.

If Nobody's Home

If we cannot make a delivery because you were not home, we will try to contact you using your contact details. Please let us know if you think you will miss your delivery, 2hrs in advance, contact us via email admin@eaststock.com.au & av@eaststock.com.au .

It is our policy not to leave any delivered products unattended unless you ask us to do so via email.

We may charge a cancellation fee of $20.

Delivery times depend on your location. Generally deliveries occur within 48hrs

Delays

Things can happen, as we do not control weather conditions, traffic etc. Therefore, we will inform you, using your contact details, if there is a possible delay for your delivery.

Security of Your Personal Information

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.

Eaststock Pty Ltd has partnered with a leading PayPal payment gateway to offer secure credit card and electronic check transactions for our customers.

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.

Is it safe to use?

PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Why use PayPal?

 

  • Make purchases or send money with PayPal - it's free
  • Shop and pay conveniently by saving your information with PayPal
  • PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay

 

Please note that some products are only available in certain states (VIC & QLD), eg Salmon Caviar "TSAR'S" can only be purchased in QLD.

Contact Us

We operate in VIC & QLD states only.

Email: admin@eaststock.com.au OR give us a call: (03) 9996 1733